Once an order has been placed on the site we are unable to modify or cancel the order for any reason. Please refer to our return policy and return your purchase once you have received your order if you wish to return or exchange an item.
If you are not completely satisfied with your Seasonal Symphony purchase, we will issue a refund. We will only accept returns on merchandise that is new, unworn, unwashed and with all security/garment tags attached and accompanied by all original packaging. Please be sure to NOT remove the security tag, as it must remain attached in order for a return to be accepted. Returns that do not meet our policy will not be accepted and will be sent back to you.
In the case of a return for a web credit: the web credit expires one year after the original date of issue.
This excludes Final Sale items which may not be returned or exchanged. Returns will be refunded to the original method of payment. seasonalsymphony.com does not extend price adjustments or partial refunds on orders made prior to any promotions.
To request a return please email email@example.com within 20 days of receiving your purchase. Please include your name and order number. If you have met the above return deadlines, we will issue a return shipping label. A return shipping label is issued solely as a preliminary return management measure. Please note: a return shipping label does not guarantee that a return will be accepted if the merchandise is found to be worn, damaged or otherwise not in the original condition.
To complete your return, place your return shipping label, put the shipping confirmation slip in your return package, and ship the merchandise back to us within 5 days of receiving your return shipping label. Please remember to include all original packaging including tags, hangers and bags. Once your package has been received, and the returned item has been deemed in original condition, your refund will be processed in the same form of original payment. If we do not receive your return in a timely manner, we will not accept it, and we will not refund your purchase price. Please save your tracking number in the event you need to track your return package. We are not responsible for items lost in transit to our warehouse. We will not refund your purchase price in the event our warehouse does not receive the return.
For international returns any customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer. Duties and taxes that are paid at checkout are nonrefundable. For packages that are refused at delivery, customers will still be responsible for all duties, taxes and shipping costs to and from the United States. These costs will be deducted from the customer return.